Complaints
Direct Mortgage Network is committed to ensure that we treat our clients fairly. If you are dissatisfied with any aspect of the service you receive from us then we would like to hear from you. This will give us the opportunity to put matters right and to improve the service we provide to all our clients. In the first instance please contact your adviser where applicable by email, telephone or letter.

Alternatively, you can write to our Compliance Officer at:
Direct Mortgage Network
74 Rayne Road,
Braintree,
Essex,
CM7 2QP
Tel: 01376 329779
Email: james.carter@directmortgagenetwork.co.uk

When you do contact us to make a complaint please make sure you provide us with the following information:
• Your full name, address, account details and your telephone number
• A full description of your complaint and what you want us to do to resolve your complaint
• Copies of any relevant documentation you wish us to consider as part of the complaint investigation

We aim to resolve all complaints as quickly as possible so please provide us with all the information needed to allow us to investigate your complaint.

In the United Kingdom, you may also have the right to complain to the Financial Ombudsman Service if you are a natural person and you are unhappy with how we deal with your complaint. If you are a business (in particular a small business) you may also be eligible to complain to the Financial Ombudsman Service.

You can obtain a copy of the Financial Ombudsman Service explanatory leaflet from us or directly from the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
E-mail: complaint.info@financial-ombudsman.org.uk